FAQ
Billing of Dry Cargo => From Monday to Friday starting at 9 am.
- For orders received via Customer link by 8 am, there will be a possibility of billing on the same day.
- Orders received after 8 am will be billed the next day (lead time D+1), except on the day of the sales closing.
- Deliveries will occur according to the established lead time for each region (for questions, contact the Customer Service team)
Billing of Refrigerated Cargo => From Monday to Wednesday starting at 9 am
- Monday – orders received from Wednesday to Friday after 9 am.
- Tuesday – orders received on Mondays after 9 am.
- Wednesday – orders received on Tuesdays after 9 am.
Exception: Billing for the states of GO and DF can occur from Monday to Thursday, provided the order is sent by Wednesday.
Confirmation of receipt, billing status, pending issues, product shortage, and stock forecast, contact the Commercial Operations team via email: msdpedidos@merck.com
Return due to short date, return due to duplicate order, and due to order error, contact the Commercial Operations team via email: msdposvendas@merck.com
Sending xml/invoice, return due to damage, quality deviation, product analysis certificate, temperature excursion letter, correction letter for invoice, request for extension of titles, scheduling and deliveries, contact the Customer Service team via email: cslbrasil@merck.com
BRL 30k
Contact MSD
Address:
Av. Doutor Chucri Zaidan, 296, 9th floor
Vila Cordeiro
São Paulo, SP – Brazil
CEP 04583-110
Phone number:
0800 012 22 32
Email:
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